48 CONTIGUOUS UNITED STATES
Shipping charges are based on the “Parts Total” of your order.
| Order Parts Total | Zone 1 | Zone 2 | Zone 3 | Zone 4 | Zone 5 |
|---|---|---|---|---|---|
| Up to $10.00 | $5.00 | $5.00 | $5.00 | $5.00 | $5.00 |
| $10.01 – $25.00 | $8.00 | $8.00 | $8.00 | $8.00 | $8.00 |
| $25.01 – $50.00 | $11.00 | $11.00 | $11.00 | $11.00 | $11.95 |
| $50.01 – $100.00 | $16.50 | $16.50 | $16.50 | $17.50 | $18.75 |
| $100.01 – $150.00 | $24.50 | $25.00 | $26.50 | $27.50 | $28.75 |
| $150.01 – $250.00 | $31.50 | $32.25 | $34.50 | $36.25 | $38.50 |
| $250.01 – $350.00 | $35.75 | $36.50 | $38.25 | $41.50 | $43.25 |
| $350.01 – $500.00 | $38.50 | $40.75 | $42.50 | $44.75 | $47.75 |
| $500.01 – $1,000.00 | $44.75 | $46.25 | $48.50 | $49.75 | $51.25 |
| $1,000.01 – $1,250.00 | $62.00 | $64.75 | $68.00 | $70.00 | $72.00 |
| $1,250.01 – $1,500.00 | $75.50 | $77.25 | $82.00 | $84.00 | $86.50 |
| $1,500.01 – $1,750.00 | $90.00 | $93.50 | $98.50 | $100.00 | $104.00 |
| $1,750.01 – $2,000.00 | $108.00 | $110.50 | $120.00 | $125.00 | $130.00 |
| $2,000.01 – $2,499.99 | $110.00 | $115.75 | $125.50 | $135.50 | $145.00 |
In order to qualify for the free shipping, your entire $2,500+ order must be placed at one time. We may have to split your shipment, but we will pick up the shipping charges.
Additional shipping charges may apply to oversized or overweight items. A Customer Care representative will contact you to review your order, confirm any applicable shipping charges, and collect payment before your order is processed.
TRUCK FREIGHT
-T – After part number means that part must be shipped Truck Freight with an additional charge for delivery in the 48 contiguous United States. Orders outside 48 states will be quoted. Additional delivery time required.
APO/FPO ADDRESSES
We are thrilled to be able to ship to those who are serving our country; however, there are some limitations on these shipments. We are unable to ship Truck Freight items to you at this time. All orders will be shipped complete, via Insured Priority Mail through the USPS. Size limitations will apply. Please make sure before you place your order that what you are ordering will be accepted and is deliverable to you in your location.
CANADA
Your orders will be shipped ground “Door to Door,” which includes brokerage, duty and tax. Charges will be based on the value of your shipment. Document and preparation fees are included. Please call customer service line for assistance at 913-378-9580
INTERNATIONAL
All international orders ship complete. Shipping charges must be prepaid in U.S. funds. Brokerage, duties, taxes, and fees associated with the order are paid by the customers. We do not accept personal checks on international orders.
IF SHIPPING PROBLEMS OCCUR
Please open your package(s) as soon as possible and make certain that everything is accounted for and nothing was damaged in shipment. Damaged shipments are the responsibility of the carrier and must be reported to the carrier within 15 days of receipt.
If the package looks damaged when it arrives, open it with the delivery person present, so that they can make an immediate report of damages and discrepancies. If the damage is not obvious at the time of delivery, or if the package was left for you by the shipping company, contact their customer service as soon as possible to make your claim.
On Truck Freight shipments, it is your responsibility to check your order and have the driver note any damage on the freight bill before your sign for your item(s).
Please keep all packing, packaging and contents until your claim has been settled with the shipping company.
SHIPPING TO ALASKA, HAWAII, AND U.S. TERRITORIES
We reserve the right to ship the most economical way. If you need your order shipped in a specific manner, contact customer service for a customized quote. 913-378-9580
This chart shows shipping charges on orders up to $500. Parts must be 108 inches or less, and weigh 70 pounds or less to qualify. If any part does not meet these qualifications, your order will be delivered by ground for additional charges.
All orders will ship complete. Any additional delivery charges will be added to your total as needed, including Oversized Part charges or overweight charges.
We will need a daytime phone number with your order. If there is a problem with your order, we will attempt to contact you three times. If we are unsuccessful, your order will be cancelled 5 days after that third failed attempt.
BEFORE ORDERING
We are excited that you’ve decided to make us a part of your journey! Whether you are rebuilding from the ground up or just adding some distinctive touches to your vehicle, we are proud to give you a hand.
In addition, we’d love to see what you’ve been up to with your projects, so please log on to www.lmctrucklife.com and share your stories and pictures.
Understand that we are not trained automotive technicians. We want you to consult with mechanics regarding technical advice. Technical information is also included in the workshop manuals shown in this catalog. Please take the time to consult these resources if you feel you need to.
On those occasions that we’ve run out of a part on your order, chances are that it’s already on its way to us. These items are listed as backordered on your invoice and will be sent your way as soon as possible. If you’re not interested in waiting for your backordered product, just call our customer service line at (800) 562-8782, and we will cancel it and refund any money that has been paid.
And one more thing, the part our lawyers make us say: We reserve the right to refuse service or shipment to anyone. We reserve the right to collect a service charge of $20 for a returned check and to hold any shipments until the fee is collected.
Thank you for your support. Best of luck with all your projects!
BEFORE RETURNING
If only we lived in a perfect world! Unfortunately, we don’t, and things can go wrong. When that happens, we do our best to try to make things right again. But we need your help as well.
All returns must be in like new condition and in the original packaging. Please include a copy of your invoice, as that will make the process quick and easy.
We refund your payment the same way you paid. Refunds of less than $1 will not be made except by customer request.
We can’t be responsible for damages, so please package your returned items carefully.
If you can ship the item back to us ground or USPS within the 48 contiguous states, you don’t need to call for authorization. Just send it to us at: 15450 W. 108th Street, Lenexa, KS 66219
If we shipped you the wrong item, send it back, and we’ll send the right item and reimburse you the ground rate for your return.
We can’t accept anything that has been installed (unsuccessful attempts do count), disassembled, drilled, welded, cut, painted, or modified in any way, so please make sure to check and doublecheck the fit before starting any work.
If you are returning a kit, it needs to contain all the parts you received. No partial kits may be returned.
Electronic media (CDs, DVDs) cannot be refunded once they are opened. However, if it is not working properly, it can be exchanged for the same part number.
Please call our customer service line for a return authorization if your part was delivered outside of the 48 contiguous United States.
If you want to return something you bought over a year ago, please call our customer service line for return authorization.
You must call Customer Service when returning a Truck Freight item at 913-378-9580
A 20% non-refundable restocking fee will be added to anything that’s over a year old (unless the extended manufacturer warranty is still in effect, of course) as well as to any unauthorized Truck Freight returns.
And the legal part again: We have the right to refuse any return we deem unfit for resale. We also have the right to refuse any shipments where the shipping charges, duties, customs, etc., are not prepaid.
STATE SALES TAX
Items sold and shipped to locations in the United States, including territories, may be subject to taxes.
The tax rate applied to your order will be the combined state and local rates of the address where your order is shipped to.
NOTE: No tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.
Items shipped to destinations in the following US States and US Territories may be subject to tax:
| Alabama | Indiana | Nebraska | South Carolina |
| Arizona | Iowa | Nevada | South Dakota |
| Arkansas | Kansas | New Jersey | Tennessee |
| California | Kentucky | New Mexico | Texas |
| Colorado | Louisiana | New York | Utah |
| Connecticut | Maine | North Carolina | Vermont |
| Florida | Maryland | North Dakota | Virginia |
| Georgia | Massachusetts | Ohio | Washington |
| Hawaii | Michigan | Oklahoma | West Virginia |
| Idaho | Minnesota | Pennsylvania | Wisconsin |
| Illinois | Mississippi | Rhode Island | Wyoming |
Contact Us Today to Start Your Restoration Journey!
Restore your vintage truck to perfection with our high-quality antique truck parts. We specialize in customization to achieve your desired look and feel. Our team of experts will bring your dream truck to life with attention to detail. Choose the best, choose us. Let’s revive history!
*Mack Products holds licenses for Ford, a trademark of FORD Motor Company. *MOPAR, JEEP, DODGE, HEMI, PLYMOUTH, RAM, SRT, CHRYSLER and related logos, vehicle model names, and trade dress are trademarks of Chrysler Group LLC used under license by Mack Products. © 2014 Chrysler Group LLC